Live Chat: Real-Time Connections, Long-Term Results
In a perfect world, customers will find exactly what they need, navigate effortlessly through your site, and breeze through a successful transaction, leaving their dollars and email address behind.
But it's not a perfect world. Some of your customers will have questions, problems, and frustrations—and if you don't address those in a timely manner, they could very well abandon your site. In fact, studies show that a whopping 62% of online shoppers leave before you even knew they arrived.
Online chat is a way to answer their questions whilst they're on your site. Connect and better understand with your website visitors in real time using live chat support software.
15-Day free trial. No credit card required
Track, capture & engage your visitors in real time to increase sales.
FREE
3 operator licenses included
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
- Canned replies
- Basic visitor information
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Daily reports
BASIC
per operator
- Everything in FREE plus
- Email signature chat
- Chat transfer and group chat
- Track and engage with 50K visitors/month
- 1000 chat sessions/month
- 1 custom chatbot
- Chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead scoring and company scoring
- Business hours
- Branding
- 3 Departments
- Visitor side chat history
- Click to call & Screensharing
- Third party integrations (Salesforce, Zendesk, and Clearbit)
- Unlimited chat history
PROFESSIONAL (Most Popular)
per operator
- Everything in BASIC +
- Data and action widgets
- Block IP
- Track and engage with 100K visitors/month
- Unlimited chat sessions per month
- 5 custom chatbots
- 5 Departments
- Telegram channel
- Operator chat monitoring
- New Apple TV app
- Weekly and monthly reports
ENTERPRISE
per perator
- Everything in PROFESSIONAL +
- Chat translation
- Company profile enrichment using Zia
- Track and engage with 200K visitors/month
- Abusive content management
- Cloud Telephony and PBX
- 10 custom chatbots
- 25 Departments
- Answer Bot Zia
*Prices mentioned are inclusive of local taxes.
Helping you help your customers
Live Chat Features
Comprehensive Branding Options
We'll design all elements of your live chat service to reflect your company's style, complete with your logo, colors, and preferred font style. The result is a seamless, professional appearance that's fully integrated with your website's design.
Chat sessions will be displayed in an unobtrusive overlay, not an annoying pop-up window to ensure that your live chat interface doesn't distract from the shopping process.
Track & Engage Visitors
Understand how visitors are interacting with your website in real time. Use that insight to trigger rule-based proactive chat conversations.
- Geolocate your visitors
- Track visitors' footprints
- Personalized chat
- Automatic chat translation
- Identify new and returning visitors
- Start chats based on visitor activity
- Interactive email campaigns
- Screen sharing
Engage Your Visitors 24/7 With Bots
Automate the first-level engagement and gather the basic information your leads such as name, email address, etc. Chatbots can also perfectly index FAQ articles (inside the in-chat knowledge base) or other help guides, albeit in an interactive way. Our custom bot-builder, Zobot comes with the following capabilities:
Visitor Insights
- Turn your website into a lead generation machine
- Your visitors. Their scores. Your recipe.
- Focus on prospects that deserve your attention.
Measure, Coach and Monitor.
You can't improve what you don't measure. Get daily and monthly reports delivered right into your inbox.
Understand how to improve your team's sales conversations. Monitor chat conversations and provide instant feedback. Coach your team to be sales superheroes.
- Prebuilt reports.
- Coach in real-time.
- Team Monitoring.
CMS & Ecommerce Integrations.
SalesIQ works well with leading CMS and e-commerce platforms.
Get a competitive edge
Encourage purchases
Reduce cart abandonment
Rules Based & Manual Dynamic Intelligemt Triggers
In addition to a default invite image, any number of dynamic invites can be created against monitored sites. Each dynamic invite can have its own imagery and movement on properties.
This feature allows you to optimise special offers and is useful for invites that are related to products, services or sections of your site.
Turn Your Website Into a Lead Generation Machine
Website-visitor tracking is critical for targeted engagement of both new and returning visitors. You can access an insightful visitor list of ALL your visitors, prioritized on their score. Personalize your prospect engagement by analyzing their site behavior and pages of interest. Follow up effectively with nimble notes.
Canned Responses
In addition to a default invite image, any number of dynamic invites can be created against monitored sites. Each dynamic invite can have its own imagery and movement on properties.
This feature allows you to optimise special offers and is useful for invites that are related to products, services or sections of your site.
Chat & Interact With Customers
From sales guidance to customer support, our live chat system works with you to improve customer satisfaction.
Chat Management Tools
Manage, analyse and better support your customers & your Live Chat support team.
Automatic Chat Translation
Real time automatic language translation built right into the SalesIQ platform.
Receive messages in any language but converse with prospects in their native language. Engage with a wider audience and cover markets spreads across the globe.
Screen sharing
Set the standard for support with screen share. Assist customers with real-time solutions and guide them to use your products or to complete procedures.
Intelligent Skills Based Chat Routing
Our chat bots can seamlessly transfer chats to the right people for further engagement based on data such as potential owner, chat history, and more. Data collected from the prospect is also transferred, so the assigned operator has all the context needed to continue the conversation.
Better Integration
SalesIQ offers 'add-ons' for CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate with a multitude of business applications.
Live Chat On Mobile
Add a live chat widget to your mobile app using Mobilisten—our live chat mobile software development kit (SDK), and use the SalesIQ mobile app to track and engage with visitors from anywhere.