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The first-rate service you deserve

Support Services

Premier Service, Right When You Need It.

Other technology companies assign different levels to their support calls - low, medium, or high.

At Informatix, we don't have different categories for our inquiries, because each one is treated as top priority.

Regardless of the type of support you choose, it's important that all inquiries are first logged into our system.

This ensures the proper tracking of your issue and helps our support team provide you with the first-rate service you deserve.

 

 

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To best meet the support needs of our clients around the world, we offer a wide range of support mechanisms:

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Log A Support Case (Priority Support)

To get prompt assistance with your issue or question, simply log a support ticket. One of our courteous, competent support specialists will contact you promptly.

 

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Live Chat

Contact qualified technician in real time to get instant, personalised support. Through remote desktop technology, your representative can actually see what's happening on your screen, expediting diagnosis and troubleshooting. Use the Live Chat found at the bottom right of our site.

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Phone

Talk live with a support specialist to quickly explain and resolve your question or issue. Our phone center provides prompt, polite assistance during normal business hours. Call our support line on 1300 880 397

 

Customer success stories

"Informatix is only a phone call away and always gives us understandable advice, is extremely helpful and offers ideas for us to improve our business through online services"

 

 

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