John from Informatix was fantastic to work with. He took the time to thoroughly understand our operational requirements and tailored the system specifically around how we work. The entire process was seamless and hassle-free. We’re extremely pleased with the outcome and would highly recommend his services.
Working with Informatix has been a transformative experience for us at Procint. After a quick discovery workshop, they implemented Zoho CRM to streamline our accounts, contacts, deal, and case management. They also fine-tuned Zoho Books to align perfectly with our needs and integrated it seamlessly with our Xero invoicing platform. Their expertise has significantly enhanced our operational efficiency.
Informatix brought our vision to life with a bold, crisp, and impactful website that perfectly represents 1Up Barbershop. They connected our site to the Fresha management platform, updated our Google Business page, and seamlessly showcased our Google reviews. Their work has been on point and exactly what we needed.
Informatix has been instrumental in enhancing our online engagement at Red Nose Australia. They implemented a live chat feature on our website, seamlessly aligning it with our branding, which has significantly improved our interaction with our community. Their comprehensive consulting, training, and ongoing support have ensured we maximise the benefits of this tool, allowing us to better support our bereavement community.
Informatix has been a tremendous help in optimising our Zoho CRM. They cleaned up and streamlined our contact and participant records, introduced granular segmentation for targeted email and SMS communications, and completely re-engineered our participant enrolment form and processes. Their consulting, training, and ongoing support have ensured we’re getting maximum benefits and saving valuable time.
Thanks to Informatix, we’ve been able to streamline and enhance our operations at Luemo. By implementing Zoho CRM Plus, they consolidated our databases, connected email and social channels, and introduced tools like newsletter creation, a subscriber capture form, and live chat for our website. As a small business, I am delighted to have access to such a powerful corporate system that is easy to use. John is extremely knowledgeable and very speedy with any help we need. It’s been a great move for us.
Informatix has significantly enhanced our operations at GoDesta. By implementing Zoho CRM, we've streamlined our inbound lead management, account and contact processes, and established a structured, repeatable approach for deal and opportunity management. Their expertise has been invaluable in optimising our workflows.
We thank Informatix for their expertise in guiding us through the selection of our CRM platform. Their deep understanding of our needs and professional approach made the process of choosing Zoho seamless and efficient. We’re confident this decision will positively impact our organisation, thanks to Informatix's thorough vetting process.
Informatix has been invaluable in helping us get the most out of Zoho CRM. Their fine-tuning services, expert consulting, and practical advice have made our system more efficient and aligned with our business needs.
Working with Informatix has been a game-changer for us at Hamilton. They helped us streamline inbound leads, set up a structured process for managing deals, and integrated Zoho CRM with our SimPro system for seamless data flow. The addition of a Chat BOT has also boosted lead generation and customer feedback. Their expertise has made a real difference.
It has been a pleasure working with John for the past 12 years. Running a small business has its challenges and John has always been available for help when needed. John gets the job done with no fuss and I would highly recommend his services and expertise to everyone!
Logic, reliability and communication have been the biggest positives so far.
Informatix analysed what we were doing and implemented a CRM system to manage our leads, opportunities, cases and digital marketing communications.
The result was excellent and the training/knowledge provided was even better. Thanks John!
I cannot recommend John and his business enough... my brother Joe uses John for his website and business and he put me onto John and I haven't looked back. You listened, understood and delivered.
It's now easier to manage and customers find it easier to navigate. It looks absolutely fantastic! I highly recommend Informatix. John is very easy to work with.
Fantastic overall experience. Easy to understand training extremely customised to our business needs.
Great communication & service with a wealth of knowledge.
Informatix is an impressive company that has a variety of tools that can only compliment any business.
Informatix completely re-designed our website, made it user friendly and increased our SEO rankings. They envisaged what we wanted and made it happen.
I had wasted good dollars on large digital marketing companies who promised the world but never delivered and were happy to keep taking my money. Not informatix, I have found them first and foremost trustworthy and dedicated to getting you great results.
Informatix is only a phone call away and always gives us understandable advice, is extremely helpful and offers ideas for us to improve our business through online services.
Informatix took the stress out of building a new website. They understood immediately what we wanted and they executed it. No fuss, no endless meetings that take you nowhere. Just straight answers and solutions delivered for a great end result.
Informatix helped us to first page on Google. They totally re-vamped our website and gave us full control of the content management process. The whole engagement process with Informatix was very streamlined - we would definitely recommend them to other companies.
John and his team are absolutely amazing at what they do, they know what they are doing, clear in their communication and get the job done on time and exactly how I wanted it. Love my new website. Thank you so much.
The entire process was seamless and hassle-free.
We’re extremely pleased with the outcome and would highly recommend his services.”
Before engaging Informatix, Hover UAV had limited integration between their quoting and job management platform (WorkflowMax) and their CRM, which created data silos and inefficiencies.
Their lead capture process lacked structure and responsiveness, and communication across the sales funnel was inconsistent.
They needed a reliable, centralised system that could tightly integrate with their operations, improve response times, streamline opportunity management, and provide clear visibility of sales and marketing performance—all without disrupting their day-to-day business.
A huge shout-out to our partners Corporate Momentum and in particular Brett Craft for the introduction.
Informatix delivered a comprehensive Zoho CRM Plus implementation following a discovery workshop and in-depth consulting. Every element of the system was built around Hover UAV’s unique operational needs:
Real-Time WorkflowMax Integration: Connected Zoho CRM tightly with WorkflowMax to unify quoting, job management, and customer records.
Lead Capture & Auto-Response Process: Developed a bulletproof lead intake process with automatic email responses to ensure timely and professional first contact.
Digital Marketing with Zoho Campaigns: Created segmented databases and reusable newsletter templates to deliver highly personalised and relevant EDMs.
Structured Deal Management: Built a repeatable opportunity pipeline with email templates mapped to each stage to help progress deals and maintain momentum.
Contact & Account Management: Implemented structured processes to manage clients, ensuring consistent communication and multiple engagement points, all visualised through intuitive CRM dashboards.
Website Visitor Tracking: Enabled live tracking of website visitors and linked that activity directly to CRM contact records and related deals for immediate insights into buyer intent.
Feedback Workflows: Introduced Deal Won and Deal Lost survey mechanisms, complete with automated email invites. If negative feedback is received, a workflow triggers a management-level notification to ensure rapid action and resolution.
With the new CRM Plus environment in place, Hover UAV now enjoys:
End-to-end visibility of the sales and quoting process
Real-time syncing between job management and CRM
Improved responsiveness to new enquiries
Stronger client engagement through timely, relevant communication
Repeatable sales success with structured deal pipelines and dashboards
Actionable customer insights via integrated feedback loops and live tracking
“John from Informatix was fantastic to work with. He took the time to thoroughly understand our operational requirements and tailored the system specifically around how we work. The entire process was seamless and hassle-free. We’re extremely pleased with the outcome and would highly recommend his services.”
— Mark, Hover UAV
Their consulting, training, and ongoing support have ensured we’re getting maximum benefits and saving valuable time.
We worked closely with Playtech Australia to refine and upgrade their Zoho CRM platform to better suit their business needs and growth plans.
CRM Optimisation: We cleaned up and streamlined their contact and participant records, bringing structure, consistency, and clarity to their database.
Segmentation for Targeted Messaging: Granular segmentation was introduced to enable precise targeting across email and SMS campaigns—ensuring the right message reaches the right audience at the right time.
Custom Enrolment Form: We re-engineered their participant enrolment process using Zoho Creator, designing a streamlined, user-friendly online form with smart automation and real-time syncing to Zoho CRM. View the live form here.
Consulting, Training & Support: We provided hands-on consulting, tailored training, and ongoing support to help their team adopt and make the most of the new systems with confidence.
With their CRM now working the way it should, Playtech Australia has seen tangible benefits:
Improved data accuracy and clarity across all participant and contact records
Faster and more effective enrolment processing through their new Zoho Creator form
Increased efficiency thanks to reduced manual data entry and smarter workflows
Higher engagement rates through targeted, relevant SMS and email communications
Informatix has been a tremendous help in optimising our Zoho CRM. They cleaned up and streamlined our contact and participant records, introduced granular segmentation for targeted email and SMS communications, and completely re-engineered our participant enrolment form and processes. Their consulting, training, and ongoing support have ensured we’re getting maximum benefits and saving valuable time.
– Mark, Playtech Australia
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We delivered a comprehensive digital transformation for The Greek Club, addressing their challenges with the following solutions:
The impact of these changes has been phenomenal:
Feedback from The Greek Club has been overwhelmingly positive. The results have been clear, with a steady upward trajectory in activity and engagement.
Informatix has laid the foundation for the next phase of the Zoho One CRM implementation, with The Greek Club already reaping the rewards of their upgraded systems.
They helped us streamline inbound leads, set up a structured process for managing deals, and integrated Zoho CRM with our SimPro system for seamless data flow.
We delivered a tailored solution for Hamilton Electrical, focusing on improving their CRM and related systems:
The results have been phenomenal:
Working with Informatix has been a game-changer for us at Hamilton. They helped us streamline inbound leads, set up a structured process for managing deals, and integrated Zoho CRM with our SimPro system for seamless data flow.
The addition of a Chat BOT has also boosted lead generation and customer feedback. Their expertise has made a real difference.
– Ashleigh, Hamilton Electrical
Informatix analysed what we were doing and implemented a CRM system to manage our leads, opportunities, cases and digital marketing communications.
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Whitelaw Engineering Machinery faced several challenges before reaching out to us. They needed a website to list and sell their new and used equipment and manage online inquiries.
Additionally, they required a CRM system to manage all their leads, contacts, accounts, and deal management processes.
Implementing an email marketing platform to send monthly news and product updates was also on their list.
A mechanism to handle after-hours inquiries and a system to handle customer cases/issues were essential as well.
Finally, they required technology that could capture leads from website visitors 24/7, ensuring no potential customer was missed, regardless of the time of day.
1. Website Redesign and E-commerce Integration:
We re-designed their entire website and implemented their WooCommerce online shop. Each page was optimized for excellent search rankings.
2. Zoho CRM Implementation:
We integrated Zoho CRM to manage their entire sales process from end to end, from website lead forms to automated workflows that handle communications during the sales process.
3. Automated Sales Assistant:
We built a customised website BOT sales assistant to capture high-value leads after hours, ensuring 24/7 lead generation.
4. Training and Support:
We provided comprehensive training for website upkeep and maintenance, including the addition and editing of online products.
This also included a mechanism to fine-tune SEO for each webpage and product line.
Training covered their CRM system, focusing on lead, contact, account, and deal management, the creation and delivery of targeted personalized EDMs, and the day-to-day administration of their database tools for prospects and customers.
The impact of these changes has been phenomenal:
With the foundation now solidly in place, Whitelaw Engineering Machinery is well-equipped to continue their journey of growth and excellence.
They plan to further enhance their digital presence and explore more ways to leverage the Zoho platform for even greater efficiency and customer satisfaction.
Logic, reliability and communication have
been the biggest positives so far.
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After evaluating Brisk Transport's needs, we created a framework to improve sales, deliver digital marketing, and manage operational data and workflows.
We provided the following services:
Brisk now enjoys easy access to customer data, job scheduling information, accurate reporting, and a structured way to handle business leads and deals.
Focused customer engagement is giving them steady streams of highly qualified leads which has increased 120% since implementation. This has led to an increase in sales by 33% annually.
Our CRM implementation and consulting services have given them the ability to monitor customer interactions across all digital channels.
The platform was built with scalability in mind, so it can grow to meet future needs.
We now have granular control and visibility of
all our critical business data. Our digital dashboards
have made a huge difference.
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To address these challenges, we designed and implemented a comprehensive digital management system, consolidating all critical business data into a single, accessible platform.
After consulting closely with Vend24/7's management team, we built a new website and a digital portal to integrate their data sources, streamline workflows, and enhance their online presence. Our collaboration with their tech providers ensured a seamless integration of all systems.
Key Deliverables:
The impact of these changes has been phenomenal:
Vend24/7 has expressed high satisfaction with the results of the project, highlighting the ease of managing their business processes and the impact on their digital presence. The success of this project has positioned them for future growth and scalability.
I had wasted good dollars on large digital marketing companies who promised the world but never delivered and were happy to keep taking my money. Not informatix, I have found them first and foremost trustworthy and dedicated to getting you great results.
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In addition to the website redesign and eCommerce storefront launch, we provided the following services:
We provide ongoing consulting services to ensure Le Beau maximises their investment.
Le Beau now enjoys an attractive and engaging website with enhanced customer service capabilities. They have more real-time customer engagement through live chat, and a steady stream of highly qualified leads —their website traffic has increased 120% since implementation and they see a 30% annual increase in sales.
Our CRM implementation and consulting services have delivered digital dashboards to Le Beau's team, giving them a 360º view of all customer touch-points and interactions.
