Rave Reviews From Real Customers
Don't just take our word for it—hear from the clients who have experienced measurable results by partnering with Informatix. We're proud to have worked with dozens of innovative, results-focused companies, helping them leverage modern-day technologies to connect with more customers, strengthen their brands, and boost their bottom line. We'd be happy to add your venture to our growing family of satisfied businesses.
Our Recent Projects
Hear how we helped our customers deliver their latest digital initiative.
Customer Success Stories
"Fantastic overall experience. Easy to understand training extremely customised to our business needs"
Wade Brennan - Corporate Work Health Australia
"Great communication & service with a wealth of knowledge"
Shakila Maclean - All Hours Conveyancing
"Informatix is an impressive company that has a variety of tools that can only compliment any business"
Leanne Lewis - Insync Personnel
"I had wasted good dollars on large digital marketing companies who promised the world but never delivered and were happy to keep taking my money. Not informatix, I have found them first and foremost trustworthy and dedicated to getting you great results"
Karen Skewes - Le Beau Clinic & Spa
"Informatix completely re-designed our website, made it user friendly and increased our SEO rankings. They envisaged what we wanted and made it happen"
Julian Yates - Mobile Central 247
"Informatix is only a phone call away and always gives us understandable advice, is extremely helpful and offers ideas for us to improve our business through online services"
Katrina Thorpe - Ikatan Balinese Day Spa
"Informatix analysed what we were doing and implemented a CRM system to manage our leads, opportunities, cases and digital marketing communications"
Dimitri Zouppas - Whitelaw Engineering
"Informatix helped us to first page on Google. They totally re-vamped our website and gave us full control of the content management process. The whole engagement process with Informatix was very streamlined - we would definitely recommend them to other companies"
George Bellas - Merrin & Cranston Architects
"John and his team are absolutely amazing at what they do, they know what they are doing, clear in their communication and get the job done on time and exactly how I wanted it. Love my new website. Thank you so much"
Kylie Denton - Performance Advisory Group
"It's now easier to manage and customers find it easier to navigate. It looks absolutely fantastic! I highly recommend Informatix. John is very easy to work with"
Anastasia Anthony - Jampak Studio
All Hours Conveyancing
As Shakila Maclean Founder & Owner put it
" Great communication & service with a wealth of knowledge"
We loved working with Shakila and her team. Initially her equiry was about a sales funnel and how to quickly capture leads and communicate to them instantly. It quickly ended up being a whole-of-business tech strategy engagement - which we really loved working on.
We really listened hard to their tech, communication and time challenges and designed a user friendly way to handle there pain points. We replaced 4 legacy systems with one (Zoho One) and introduced digital dashboards to make their work life a whole lot easier.
They're blown away by their dynamic business reports, visual sales funnell and actionable custoner data they now have access to. Capturing website leads and working on them in an repeatable automated way is now stardard practice.
We were able to implement a process focused system, allowing easy capture from their website right through to automated workflows and personalised drip fed email masterpieces to get people interested in doing business with them.
As they quickly discovered, having a rock-solid tech framework means you can manage leads, opportunities and communicate to people at scale. Using connected smartphone apps they now have complete access to all their data even when they're out visiting clients.
We even designed a cute little pop-up to focus people's attention on their 3 core services. Buying, Selling and Transferring.
HEALTH & BEAUTY
Le Beau Clinic & Spa
An award-winning, high-end day spa and luxury retreat located in Perth, Australia, Le Beau was established in 1997 to provide quality skin care and professional day spa services. In addition to the day spa facility, Le Beau sells professional beauty products from the top Australian brands for home use.
This day spa contacted Informatix for a website redesign, and for help implementing their e-commerce store to offer professional beauty products to a wider customer base. We worked with Le Beau to choose the right images that best showcase their luxury environment, and to write web copy that reflects the high quality and experience of their therapists, equipment, facilities, and products.
In addition to the website redesign and e-commerce storefront launch, Le Beau enlisted Informatix to design an e-magazine, provide the site with integrated live chat, and deploy our email marketing platform. Le Beau now enjoys an attractive and engaging website with enhanced customer service capabilities—and their website traffic has increased 120% since implementation.
Informatix is thrilled to assist Le Beau Day Spa with the right tools to brand the company according to their vision, and to reach a broader, Australia-wide customer base.
Ambulance Service NSW
Ambulance Service NSW provides health-related transport services and clinical care for a large area of New South Wales that includes more than 7 million people. Demand for this company's service has risen by 1.5 percent over the past year—through 2011, Ambulance Service NSW handled responses, either emergency or non-emergency, at an average of once every 27 seconds.
This busy company came to Informatix with a request to design, manage, analyze, and report on an internal staff qualification census survey for 2012. The intention of the survey was to create an accurate overall view of staff qualifications, and to identify potential learning and development opportunities.
Informatix designed and implemented the survey, and provided the company with access to real-time results. We also delivered consulting services over the course of the survey to help them improve response times and rates, as well as the amount of information gathered.
Of the 4,000 staff members employed by Ambulance Services NSW, the surveyreceived more than 3,000 respondents, providing the company with ample data to identify future areas of development.
Informatix was very pleased to assist this company in improving the quality and efficiency of their vital services to the NSW community.
Ku-ring-gai City Council
Located 16 kilometres north of Sydney, the city of Ku-Ring-Gai is a scenic area bound by three national parks, known for its unique natural and urban environments. The Ku-Ring-Gai City Council serves in a variety of capacities for the city's more than 100,000 residents, from road maintenance and waste collection to volunteer services and the maintenance of parks, natural areas, and attractions.
The Council chose to work with Informatix to improve their website and online visitor services. We implemented a live chat solution that allows them to provide real-time customer service, monitor website visitors, and analyze any traffic bottlenecks. As our company is based in Australia, we're able to offer local service and support.
The Ku-ring-gai City Council will be observing visitor traffic and interaction over the coming months, and we'll work with them to adjust their chat-based support services accordingly. Informatix is pleased to assist the Council in providing a greater range of online service options to the residents of this vibrant city.
Aurion is a software development company specializing in online human resources, payroll systems, and staff management. With four locations in Brisbane, Canberra, Melbourne, and Sydney, Aurion provides support to businesses throughout Australia. Companies in every industry, from manufacturing to education to food services, rely on Aurion software to manage their recruitment, hiring, records, and payroll needs.
Informatix was able to assist Aurion with its online marketing, building a new Google Adwords campaign from the ground up to promote this growing software business. We also trained Aurion's staff on the key skills they need to manage their own Adwords account, enabling them to modify and control their online marketing.
There's no better way to attract new online business than with fresh, unique advertising that stays ahead of the pack, and Aurion is well on its way to a powerful marketing strategy that will provide returns for many years to come.
Wridgways is a global relocation company based in Australia, with branch offices throughout the country and in various locations around the world. Specializing in household and commercial relocation for everything from furniture to factory equipment, the company offers services in 50 countries, and has been in business since 1892.
With a wide-reaching operation spanning 120 offices, impeccable communication and customer service is crucial for Wridgways. The company's website serves as a contact point for customers, and helps them market their services around the world.
Recently, Wridgways underwent a website upgrade, and came to Informatix for help with the customer-centric aspects of the site. We implemented a Live Chat and tracking solution to enhance their customer service, and to improve marketing potential.
In addition to sales support, our solutions provide Wridgways with real-time lead generation and analysis. The Live Chat function shows keywords that customers use to find their website, allowing for keyword fine-tuning and improved search engine rankings. We also improved the usability of the site and cleared navigational bottlenecks for a stronger user experience.
With Live Chat and tracking from Informatix, Wridgways is able to interact quickly with customers and potential leads, and draw more quality traffic to their website.
For more than 155 years, Sydney Trains has been a critical part of the transportation landscape throughout the Sydney CBD and metropolitan areas. The company recently underwent a major restructure, in order to reinforce its commitment to its customers.
Sydney Trains came to Informatix with a request to manage their Employee Pulse Check Survey for 2014/2015/2016/2017. They had specific requirements in order to gain the most effective data that would help their employees, and a tight schedule to keep.
We designed and managed their online survey from start to finish, including the survey email invitation campaign. We also handled entries for their paper-based surveys for employees who couldn’t complete the online survey, and provided comprehensive reporting for the entire process, the day after the survey had concluded.
Access to live survey data and reporting was made available to Sydney Trains throughout the survey. This enabled them to monitor results in real-time as they happened, which greatly benefitted their key stakeholders.
Informatix provided thorough, cost-effective survey design and management that met all requirements and was completed promptly on schedule. Sydney Trains was highly satisfied with the results, which enabled them to increase both employee and stakeholder satisfaction for their historic organization.
HEALTH & BEAUTY
Ikatan Day Spa Noosa
Ikatan Day Spa is one of the country's favourite luxury centres, listed by the Australia Travel Awards among its top five destination spa experiences, and nominated four times over for Best Destination Spa in Australia. Offering a variety of body treatments, facials, massage therapy, and foot and hand treatments, Ikatan is a one-of-a-kind relaxation, skin care, and anti-aging center.
Dissatisfied with their previous newsletter provider, the spa's management contacted Informatix for help with their marketing and online client services. In response to their pressing needs and wishes, we have been able to provide Ikatan with a combination of services that have refreshed the center's marketing and web accessibility. Leveraging Informatix email design, email marketing, and web form integration, Ikatan Spa is now showcasing its services with renewed and revitalised client communications and marketing tools.
"We have been so impressed with [Informatix] products, service, and integrity that I have already recommended them to friends for their businesses," says Ikatan's manager, [Katrina Thorpe]. "Our newsletter open rate has increased and the response to e-news has been steady because I am guided by Informatix."
To learn more about Ikatan Balinese Day Spa, visit their website, at https://ikatanspa.com
Insync Personnel is an established and thriving Australian staffing company that provides recruitment solutions across multiple industries. They specialise in international and domestic trade and logistics industries, from accounting and financing to warehousing and distribution.
As a recruitment agency, Insync employs a two-pronged marketing approach that appeals to the employers they staff and the employees they place. Creating a unified system for reaching both of these audiences has been challenging.
Informatix addresses these challenges for Insync Personnel with our e-marketing platform. We provide the company with an easy way to manage their marketing efforts, giving them the ability to send updates to candidates and industry news to their employer marketplace from a single interface.
At Informatix, we're proud to help Insync satisfy both employers and employees with ideal recruitment places, and to ensure fulfilling careers for many Australians.
Based in Western Australia, Munich Motorcycles supplies high quality BMW motorcycle parts and accessories. The company carries an exhaustive catalog of genuine and aftermarket parts for new model BMWs as well as older models and classics.
Because Munich Motorcycles caters to a very specific target market, their customer base is geographically diverse, spanning all of Australia as well as several international locations. They needed a way to attract new customers, and to communicate efficiently with BMW motorcycle owners around the world.
The company hired Informatix to design an attractive website with an integrated web form for their newsletter and marketing email signup. We created a custom template that provides easy navigation and allows them to quickly capture new subscribers. Munich Motorcycles also uses our email marketing system to send out newsletters, sales, and promotions to existing customers and subscribers.
With email marketing from Informatix, Munich Motorcycles is able to attract more global business for their specialty services, and remain in contact with a growing customer base to ensure repeat business.
University of Canberra
The University of Canberra is one of the most desirable universities in Australia, with a focus on preparing students for rewarding, successful careers in their chosen fields. The university prides itself on flexibility, opportunity, and a culturally rich, hands-on learning experience that imparts state-of-the-art skills and knowledge.
To maintain these goals, the University of Canberra needs to attract and retain an excellent staff. One way they do this is through their Annual Staff Services survey, which collects feedback on staff satisfaction levels with key support units. The university came to Informatix for help with improving their survey processes.
They provided us with raw survey questions, and we did the rest—from polishing the questions for maximum effectiveness, to sending out the surveys and collecting responses, to organizing the resultant data. Informatix delivered survey results to the university with a raw data report in Excel format, and a graphical summary report suitable for team meetings and fast sharing of key findings.
At Informatix, we’re pleased to help the University of Canberra maintain high educational standards and ensure the satisfaction of their staff members through detailed surveys and comprehensive, illuminating analysis.