Context-Aware

Help Desk / Call Centre

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Zoho-desk-screen

Help Desk - Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Zoho Desk's new enterprise-focused features.

For agents

Agents have the right tools to be more productive.

For managers

Managers are equipped to make the right decisions.

For customers

Customers find timely help at arm's length.

Cover all your help desk bases

From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Close tickets. Open happiness.

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvise. Improve.

With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One company. One team.

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.

When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Self-help is the best help.

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your help desk, truly yours.

Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

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Your Desk. In the palm of your hand.

With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are