Supercharge your sales and workforce with the all-in-one CRM
convert
Identify new v/s returning visitor.
Convert your website visitor data into insights. Use it to engage prospects during their returning visits.
Amaze returning visitors by delivering a more personalized experience. Recall their name, chat history and previous web path. A well structured conversation with a returning visitor backed by relevant insights can drive more sales.
SalesIQ - Hassle-free live chat for customer support & business growth
Increase the ROI on your marketing efforts. Get started now to connect with real time visitors.
as individual as you
Personalized chat.
Ever called up a sales helpline, asked for your favorite rep who lists you to the best deals of the day? Guess what!
You can even do that on live chat now! Your prospects will be thrilled! Just decide the agents to be listed, include a small bio about their specialties and let your prospects choose whom to chat with.
Find out how live chat can help your business grow
Customer Service
Ecommerce
Startups
Financial Service
Travel
Real Estate
Education
Restaurants
proactive
Activity based proactive chats.
Proactively engaged visitors are 5 times more likely to buy v/s an average visitor.Trigger 'hot prospect' notifications in real time to your agents when visitors complete certain actions on your website.
Create predefined rules like time on site or visitor landing page to proactively engage through automated live chat. Get notified when a next big customer lands on your website.
Online live chat, visitor tracking and analytics rolled into one platform
multi-lingual
Automatic chat translation.
Real time automatic language translation built right into the Zoho SalesIQ platform.
Receive messages in any language but converse with prospects in their native language. Engage with a wider audience and cover markets spreads across the globe.
Screen sharing.
Set the standard for support with screen share. Assist customers with real-time problem resolution and guide them to use your products or to complete procedures.
Pre-built reports.
Measure, Coach and Monitor.
Summarize the performance of your team through easy to interpret prebuilt reports. Zoho SalesIQ reports are easy to compare and spot trends. Make smarter business decisions by analyzing top agents, active departments, unique visitors and other key metrics.
Coach in real-time.
Sales managers can co-browse with an agent while they live chat with prospects. Enable hands on sales chat training. Ensure the quality of an agent's live chat by providing private feedback as the chat session progresses.
Performance Monitoring.
Keep track of the progress made by your agents. Monitor their average response time, number of multiple chats and online vs idle hours. Ensure the best customer experience by routing hot prospects to your top agents and shorten the sales cycle.
