Are you tracking your website visitors and interacting with them through live chat? If not, you’re missing out on a lot of potential sales.
When you walk into a physical store or business, you expect that there will be salespeople around to help you find what you’re looking for, and answer any questions you might have. Having an integrated live chat function allows you to duplicate this experience for your website. If visitors are confused or uncertain, they can ask and receive instant answers without having to dig around on the site.
The benefits of a live chat/tracking system
Live chat is a simple but extremely effective tool for increasing customer satisfaction and ramping up sales and conversions. If potential customers have to hunt through pages of FAQs and links to get their questions answered—or worse, email you and wait for a response—chances are, you’ve just lost a sale.
A good live chat system makes it easy for visitors to interact with you or your sales team. With no software to download, and a window already in place on every page, asking questions is even easier than turning to the nearest salesperson in a store.
Many Internet users prefer live chat to the hassle of placing a phone call that may or may not be answered, or the trouble of composing an email. Live chat systems offer the instant gratification that most modern customers demand.live-chat-personalised-message
In addition to live chat, the tracking portion of the system allows you to follow visitors to your site in real time. You can find out what pages keep their interest, which links they click, how long they stay on the site, and much more.
Boost sales instantly with Informatix Live Chat
To learn more about our live chat and tracking system, contact us anytime. We even offer a free 30-day trial, so you can implement a live chat system on your website in real time, through actual customer response.