Customer relationship management is crucial for any business.
Whether you’re B2B or B2C, profit-driven or a non-profit organisation, a private company, or a publicly-traded corporation. Virtual phone systems are a great enabler!
You need a good CRM platform and virtual phone systems in place to help ensure you remain competitive and that you provide the best possible customer experience as you can.
There are dozens of tools that can help you accomplish this goal. An example of this is how host companies know the benefits of having a CRM platform to help organize and regulate customer service and sales activities.
But you need to go further than just a rock-solid CRM platform; there are other tools that you need to leverage in order to build the best CRM experiences possible. One of those tools, and one that’s often overlooked, is a virtual phone system. Here’s what you need to know about how cloud-based, virtual telephony can help support your goals to build the most efficient and effective CRM strategies for your company.
What Are Virtual Phone Systems?
Let’s face it: every company, from the largest multinational corporation to the smallest start-up in the most unassuming garage workshop, needs its own commercial telephone listing. Most companies maintain a virtual phone system today to handle their incoming calls through internet-based Voice-Over-IP technology. These systems are resource-light, but they still require on-site installation and maintenance.
Meanwhile, new technological developments have enabled even more innovative approaches to business communication. Systems developed by industry leaders such as RingCentral and Aircall are revolutionising virtual communications even further, thanks to the ever-increasing speed and quality of mobile connectivity. In fact, it’s entirely possible to have a completely cloud-based virtual phone system, with all aspects of a company’s communication needs stored and managed remotely.
The 5 Key Advantages of Virtual, Remote-Hosted Business Communications
So what, exactly, places virtual, remote-hosted telecommunications head-and-shoulders above traditional or even VoIP options? There is a number of excellent advantages, all of which have either a direct or an indirect impact on your ability to provide the highest levels of customer relationship management. Here’s just a few:
A cloud-based virtual phone system couldn’t be simpler. With all hardware being hosted off-site, you don’t need to have any telecommunications equipment in a back room or a storage closet and you don’t need to disrupt your entire workflow for days or even weeks in order to run extensive copper telephone lines throughout your offices.
There’s nothing more flexible than a virtual phone system. It’s easy to scale up (or scale down) your needs as your company’s needs and conditions change. Adding or remove additional extensions or lines in your central headquarters or in branch offices anywhere in the world takes just minutes, getting you up and running in no time.
It’s easy to access a virtual hosted telephone system from anywhere. As long as you have a reliable internet connection, you can gain full access to all of your phone system’s functions. You can view call activity, access voicemail, and change answering settings from the field, obviating the need to return to the office to change settings by hand.
With no physical equipment to manage and with all updates, upgrades, and maintenance performed off-site at the hosting facility, a virtual phone system couldn’t be easier to keep in working order. This frees up your technical staff to support other, more critical areas of your company’s day-to-day operations.
Hosted VoIP phone systems work on a subscription model with low monthly costs that scale depending on your needs. With no need to rent expensive hardware to keep on-site and with no need to be locked into a long-term service contract, cloud-based virtual phone systems are extremely cost-effective.
How Does This Tie Into Better CRM?
Sales and customer service are inherently communication-heavy. This means remaining in contact with your customer base is the key to effective CRM; this also means that any technologies that support better, more efficient CRM activity have a direct positive impact on your ability to build and maintain the right kinds of customer relationships. Modern virtual phone systems support these goals in several different ways.
Cloud-based virtual systems offer functionalities that more traditional systems lack, thanks to their flexibility, mobility, and cost-effectiveness. They also offer direct integration with a CRM platform of your choice, such as Zoho CRM. No longer will you have to maintain two separate silos when it comes to customer communications; it’s just one more reason why you should strongly consider relying on cloud-based virtual phone systems.
Turn to Informatix for Cutting-Edge Virtual Phone System Solutions
By now it should be crystal-clear why a cloud-based virtual phone system is one of the best choices for supercharging your company’s customer relationship management efforts. The affordability, scalability, and simplicity of such a system means that company resources that would have been tied up in maintaining an on-site phone system can be repurposed towards providing higher levels of customer service, and that translates directly into more positive CRM.
Capture More Leads, Engage Your Audience Across Every Possible Channel
Here at Informatix, we know how crucial it is to provide the absolute best CRM we can. That’s why we’ve partnered with both Aircall and Ring Central to provide integrated virtual phone system capability to our already impressive suite of transformational business support services, including Zoho CRM! With Informatix calling the shots, and with tools like Zoho CRM, Aircall, and Ring Central all working together, you’ll be able to capture more leads, engage your audience across every possible channel, and close more deals by working smarter, not harder.
Want to see how Informatix can help you grow your business to new heights? Contact us today to book your free 30-minute digital strategy session. We’ll show you what it means to partner with Australia’s premier leading full-service digital transformation partner. Get cracking on your business growth today!
Digital business management is an absolute necessity
If your company wants to remain competitive in the modern marketplace. No matter what business sector you may inhabit — and no matter its size — the advantages of having a suite of digital resources to manage that business are manifold.
Yet there are complications associated with using digital tools to manage your company. In many instances these tools, while robust, are limited by their role.
This can often result in a business having to employ a number of different stand-alone digital solutions in individual silos, making business management needlessly complex, cumbersome, and often expensive. This can sometimes place access to digital business management squarely out of reach for all but the largest companies with the resources necessary to bear these costs.
But what if there was some way to integrate all these functions together without breaking the bank? You don’t have to imagine what that would be like; the Zoho One all-in-one business operating system is here, available at a price that won’t strain your resources and ready to transform the way your company does business.
Robust and Capable Tools, All Under One Roof
There are literally dozens of digital business management solutions available on the market, all of which do varying jobs of providing you the tools you need to keep your company firing on all cylinders.
Zoho One is no exception to this, and its massive suite of CRM tools provide you with the deep, robust functionality you need to manage lead generation, communication, follow-up, and conversion. What differentiates Zoho One from other SaaS providers is how truly well integrated all these tools are.
When Zoho says “fully integrated”, this isn’t just lip service. Gone are the days of managing multiple silos — thanks to Zoho One, gone are the days of having to maintain various unconnected ecosystems just to manage different aspects of your business.
From task scheduling and client communication to document management and even social media functions, Zoho One provides it all; unlike other CRM suites that lack capabilities, Zoho One’s in-app solutions and deep integration with existing third-party apps such as Mail Chimp, Office 365, and G Suite make it easier than ever to access crucial data and functionalities to support your day-to-day business tasks.
The result is a fully immersive experience that can’t be beat. Deep mobile functionalities such as instant notification, offline data access, and even GPS-enabled navigation and location tracking make access to Zoho One a seamless CRM tool suite that will revolutionise the way your company does business. The best part is yet to come, however; Zoho One manages to do this without straining your resources.
Functionality and Access at an Affordable Price Point
All of Zoho One’s functionalities make it a highly attractive solution for companies looking for a capable business operating system. You’d expect to pay a premium for access to such a robust CRM environment, but this is yet another example of how Zoho One differentiates itself from its competitors. In fact, unlike some other SaaS cloud-based business management options, Zoho One is remarkably affordable in comparison.
The value that Zoho One provides only increases when you take into account the sheer amount of features you gain access to at such a reasonable price. The truth is that Zoho One offers access to more than 40 integrated apps for just one low price.
Gone are the days of having to pay for multiple digital management solutions in multiple, isolated silos that can’t be integrated with one another, all for a resource-stretching premium that needlessly inflates your company’s overhead costs.
Zoho One provides the greatest value for companies looking for an all-in-one solution by providing access to every app in Zoho’s arsenal for a rate of just $50 per user per month. This is a true bargain, one that can’t be beat anywhere.
As if that wasn’t enough, Zoho One also provides high levels of back-end support for technical management that offers detailed back end capabilities for role provisioning, identity management, and other large-scale deployment issues by providing IT managers access to a full-featured Admin Panel.
You’ll be hard-pressed to find that kind of functionality anywhere else!
Providing Risk-Free Peace of Mind
Migrating to a new CRM or even adopting one in the first place is a major undertaking. It’s only natural to be reticent when it comes to taking the plunge and fully committing to a digital management system for your business. It’s the kind of decision that can make or break a company. It can be difficult to make an informed decision without first being exposed to the environment, but many SaaS providers require a full commitment before providing you access.
This is, again, where Zoho One differentiates itself from its competitors. With our partnership with Zoho, Informatix can provide you a variety of trial options for you to test drive Zoho One to see if it’s the ideal solution for your business. Whether it’s a free 30-minute consultation, a detailed demo, a free 30-day trial, or a combination of all three, you can rely on Informatix to expose you to all of Zoho One’s capabilities in a risk-free, pressure-free environment.
Informatix is Your Premier Zoho One Access Provider
Informatix knows what it takes to run a successful business. Our adaptive CRM implementation approach means we listen to your needs, analyse how your business operates, and understand its specific requirements before implementing systems, processes, and workflows that are specifically designed to get the best out of your people and systems.
Our partnership with Zoho is an integral component of how Informatix provides you only the best digital business management. We’re confident you’ll see the value of Zoho One immediately. Contact us today and we’ll be thrilled to show you just we can transform your business with the help of this revolutionary all-in-one business operating system.
Myths always tend to build up around anything that’s cutting-edge and transformational –and Augmented Reality is no exception.
Inter-Connectivity – Every company requires a number of systems to handle different aspects of the business. You’re likely to have systems for CRM, invoicing and accounting, support desk, email marketing, and more. But with the increasing use of cloud-based platforms and Software-as-a-Service, and a growing reliance on digital, how connected are your systems?