If you’re considering ramping up your prospecting and marketing visibility, online chat is an effective solution that’s almost guaranteed to deliver results—as long as you implement it correctly. While live chat can fall flat in the wrong hands, it can prove to be an invaluable tool for connecting with customers and prospects as they visit your site: a phenomenal way to increase sales and cut down on cart abandonment.
Improve Online Customer Experience with Live Chat
If you have an eCommerce business, you know how frequently customers have questions in the middle of placing an order—and how often they fall off the grid after emailing you for clarification. Whether they end up placing an order with a competitor, finding the product they want in a brick-and-mortar store, or simply decide they don’t need the product, every web business loses sales when they aren’t available to answer customers’ questions in real time.
Enter live chat. This simple, versatile tool is an easy addition to any website, enabling you to engage with your customers to immediately resolve their confusion or frustration. A good live chat system is capable of slashing cart abandonment rates and boosting sales figures almost immediately, while also improving customer satisfaction.
Strike while the iron is hot. Live chat is no longer optional—if you’re a serious eCommerce business owner, you need this service as part of your prospecting and marketing toolkit, and you need it now.
Learn More About Informatix Live Chat
If you’re interested in learning more about live chat or trying it out for yourself, contact us anytime for assistance and answers to your questions. Informatix offers a free live chat trial that allows you to test out our service and see, in real time and through real customer experiences, whether it’s a good fit for your website. Contact us today to take advantage of our 30-day live chat trial!