Posts Tagged ‘Survey’
Using Negative Survey Responses to Improve Customer Retention
Online surveys are a great way to get into the minds of your customers and receive real feedback on your company, for everything from products or services to customer service performance. But unfortunately, not all of your customer feedback is going to be positive and glowing.
What the Numbers Say About Your Name and Brand
What’s in a name? A rose by any other name could smell as sweet—but it might not sell as well. If you’ve created a brand under your own name, you could be winning (or losing) based on the sound and familiarity of your name alone.