Posts Tagged ‘Customer’
Using Negative Survey Responses to Improve Customer Retention
Online surveys are a great way to get into the minds of your customers and receive real feedback on your company, for everything from products or services to customer service performance. But unfortunately, not all of your customer feedback is going to be positive and glowing.
Niche Online Branding
Branding is about more than slapping a fancy name on your product and whipping up a mission statement. To build a credible, recognizable online brand for your services and your company, you need to create an impression that fosters trust and familiarity in potential consumers — and that takes a special creativity and accountability that is missing from many “online brands”.