Live Chat
Live Chat Provides Prospecting Power
If you’re considering ramping up your prospecting and marketing visibility, online chat is an effective solution that’s almost guaranteed to deliver results—as long as you implement it correctly. While live chat can fall flat in the wrong hands, it can prove to be an invaluable tool for connecting with customers and prospects as they visit your site: a phenomenal way to increase sales and cut down on cart abandonment.
Little-Known Secrets for Making the Most of Live Chat
You already know that live chat enables you to connect in real-time with visitors as they browse your site and make purchasing decisions. It’s a powerful way to reach out to your customers, solve problems immediately, and increase conversions and sales. What you might not know is that your chat program has built-in features that go well beyond simply chatting with customers.
Live Chat Tips for Business Owners and Website Operators
Live chat is a friendly and accessible way to answer your customers’ questions and provide instant feedback on any complaints or concerns they may have—but it’s not to be taken lightly! The technology presents all kinds of logistical issues, and approaching it haphazardly or without consistent training for live chat operators can leave clients confused, frustrated, or even so irritated that they take their business elsewhere.
How to Use Canned Responses to Your Advantage in Live Chat Customer Service
How do you educate your live chat operators? Do you instruct them in specific ways to communicate with clients, or do you allow only a few trusted employees to operate your live chat software?
The 5 Biggest Live Chat Mistakes
So you’re ready to implement a live chat feature on your site, with the goal of improving communication with customers and streamlining your sales process. But wait! Have you made any of these common live chat mistakes?