Posts Tagged ‘feedback’
Using Negative Survey Responses to Improve Customer Retention
Online surveys are a great way to get into the minds of your customers and receive real feedback on your company, for everything from products or services to customer service performance. But unfortunately, not all of your customer feedback is going to be positive and glowing.
Writing Effective Surveys
When it comes to engaging with customers in productive dialogue, surveys are one of the most effective tools in determining what’s working in a business, what needs to be improved, and where loyal clients are eager for change. Whether your business is riding high on success or searching for new and more powerful approaches to revitalize your brand and offerings, effective surveys provide the crucial information you need to maintain your competitive edge or creative innovative and lucrative changes.
Live Chat Tips for Business Owners and Website Operators
Live chat is a friendly and accessible way to answer your customers’ questions and provide instant feedback on any complaints or concerns they may have—but it’s not to be taken lightly! The technology presents all kinds of logistical issues, and approaching it haphazardly or without consistent training for live chat operators can leave clients confused, frustrated, or even so irritated that they take their business elsewhere.